Refund policy
Return & Refund Policy
Because each item is made to order, we do not accept returns or exchanges for:
- incorrect sizing selections
- change of mind
- buyer’s remorse
- sale items
- gift cards
- custom or limited-edition products
Please review product descriptions and sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include:
- your order number
- clear photos of the issue
- a brief description of the problem
If approved, we will provide a replacement or refund at no additional cost.
Lost Packages
If your package appears to be lost in transit, contact us at:
We will work with the shipping carrier to investigate and resolve the issue.
Packages marked as delivered by the carrier are not considered lost. Customers should contact the shipping carrier directly to file a claim when appropriate.
Return Authorization Required
Items returned without prior authorization will not be accepted.
Please contact us before returning any item.
Non-Returnable Items
We do not accept returns or exchanges for:
- incorrect sizing selections
- buyer’s remorse
- sale items
- gift cards
- custom or limited-edition products
Refunds
If a refund is approved, it will be issued to your original payment method within 5–10 business days after approval.
Processing times may vary depending on your bank or credit card provider.
Original shipping costs are non-refundable, unless the return is due to our error.
Contact
For all return and refund inquiries, please contact:
L3 Apparel LLC
3979 Albany Post Rd Ste 2 #2356
Hyde Park, NY 12538
United States